Shipping policy

Shipping Policy

At INTIVO.SHOP, we aim to deliver your orders safely and efficiently. Please review our shipping policy for information about order processing, delivery, and tracking.

1. Shipping Destinations

We currently ship to physical addresses within the 50 United States. P.O. Boxes, APO, FPO, and DPO addresses may be subject to carrier restrictions.

2. Order Processing

Orders placed Monday through Friday before 5:00 PM Central Time begin processing the same business day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

  • Processing Time: 1–2 business days.

3. Shipping and Delivery Times

  • Estimated Transit Time: 4–6 business days.  
  • Total Estimated Delivery Time: 5–8 business days, including processing.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

4. Shipping Rates

Standard Shipping: [Confirm whether free shipping applies to all US orders.]

Any applicable shipping charges will be displayed at checkout before payment.

5. Order Confirmation and Tracking

You will receive an order confirmation email after placing your order. Once your order ships, we will send tracking details when available. Tracking updates may take 24–48 hours to appear.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you need to correct your address, contact us as soon as possible at info@intivo.shop, preferably within 2 hours of placing your order. Changes may not be possible once processing or shipment has begun.

7. Lost, Missing, or Damaged Packages

If your order arrives damaged, take clear photos and contact us within **48 hours of delivery at info@intivo.shop.

If tracking shows “Delivered” but your package is missing, check around your delivery location and with household members or neighbors. If it remains missing, contact us so we can help you review the issue with the carrier.

Any replacement or refund will be handled in accordance with our Refund & Return Policy and applicable law.

Contact Us

For shipping questions, please contact:

Store: INTIVO.SHOP  
Email: info@intivo.shop
Address: 3026 Leesa Dr, 3026 Leesa Drive, Wylie Texas 75098, United States
Phone: (945-241-3454)