Refund policy

Refund & Return Policy

1. Return Window

INTIVO accepts return requests within 30 days of delivery. To qualify, items must be unused, unworn, unwashed, in their original packaging, with tags attached. Proof of purchase is required.

2. How to Request a Return

Contact us at info@intivo.shop for approval and return instructions. Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours at info@intivo.shop and include clear photos so we can review the issue.

4. Restocking Fees

INTIVO does not charge restocking fees for eligible returns.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to post the funds.

6. Exchanges

Exchanges may be available for damaged, defective, or incorrect items, or for a different variant, subject to stock availability. Please contact us before sending anything back.

Contact Us

For questions about returns or refunds, contact:

Store: INTIVO.SHOP  
Email: info@intivo.shop
Address: 3026 Leesa Dr, 3026 Leesa Drive, Wylie Texas 75098, United States
Phone: (945-241-3454)